Bookings

Booking Policy

Last updated: 19 September 2026

This policy sets out the booking arrangements currently described by TP Reset Studio. Your individual quote and agreed scope should be read alongside it.

Initial enquiry and quote

After an initial enquiry, Tamz may ask which service you are interested in and request photographs of the space. If you are local, a home visit may be arranged where needed. This helps assess the space, likely time required and provide an appropriate quote.

Securing your booking

Once the service, date and price have been agreed, TP Reset Studio will send you a digital Booking & Service Agreement to review and sign. A 20% deposit is then required to secure the booking. Your booking is confirmed once the signed agreement and deposit have been received. The remaining balance can be paid by cash on the day or by bank transfer before the appointment.

Cancellations and rescheduling

Once an appointment is confirmed, please provide at least 48 hours’ notice if you need to cancel or reschedule. This gives TP Reset Studio an opportunity to offer the appointment to another client. This 48-hour policy is separate from, and does not limit, any statutory cancellation rights that apply.

14-day cancellation right

If your booking is a qualifying distance contract (for example, agreed online, by email or by telephone) or an off-premises contract, you will normally have 14 days from the day after the contract is made to cancel without giving a reason. TP Reset Studio will provide the required cancellation information and a model cancellation form as part of the booking process where this right applies.

If you ask TP Reset Studio to begin the service during the 14-day cancellation period, you will be asked to make an express request before work starts. If you then cancel after the service has begun, you may have to pay a proportionate amount for the service already supplied. If the service is fully performed following your express request, the statutory right to cancel may be lost once performance is complete.

Session times

Every home and project is different. Any time estimate is based on the information available before the session and may need to change as the work progresses. Where possible, this will be discussed with you.

Decluttering decisions

The aim is to help you make your space more functional and manageable. Decisions about what to keep, donate, sell, recycle or dispose of remain yours. You do not need to tidy before the appointment.

One-to-one sessions

To provide a calm and supportive environment, sessions are normally carried out one-to-one with the client. We kindly ask that friends and family do not participate in sorting or decision-making during the session unless this has been agreed beforehand. Exceptions may include a parent or guardian supporting a child, or where the client needs another person to be present for support.

Access and safety

Please make sure TP Reset Studio can safely access the agreed work areas. Tell Tamz in advance about anything that could affect safe working or access to the property.

Photographs and marketing

Photography for promotional or marketing use is not a condition of booking. Any use of photographs or video of a client’s home for the TP Reset Studio website, social media, advertising or before-and-after marketing is handled through separate, optional permission. Declining photography or marketing use will not affect the service you receive.

Travel

TP Reset Studio is UK based. Travel and availability can be discussed when you enquire. Any travel arrangements or charges will be confirmed in your quote before booking.

Your quote

If an individual written quote or booking confirmation contains project-specific terms, those details should be checked carefully before you pay the deposit. Ask about anything that is unclear before confirming the booking.